TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of www.highendhomecleaning.com (the "Site"). This Site is owned and operated by High End Home Cleaning LLC. This Site is an online booking for cleaning services.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of High End Home Cleaning LLC and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
User Contributions
Users may post the following information on our Site:
- Photos;
- Videos; and
- Public comments.
By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.
Accounts
When you create an account on our Site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Confirmation and Reminders
After your booking has been processed, you will receive a confirmation email with the selected date, time, service details, frequency, and estimated price. The day before your cleaning, you will receive a reminder email with the same details. Please review it.
Additional Fees
Extra fees may apply if:
• The home has more rooms than stated in your booking. Pricing is for standard-sized residences.
• Extra cleaning time is required. If deeper cleaning is needed due to the home’s condition, the cleaning will take longer and cost $25 for any additional half hour.
• Applicable NJ sales tax will be added at checkout.
Extra Time
If additional cleaning time is required, our cleaning team will thoroughly clean the home at a rate of $25 for any additional half hour. The total fee will be included in your final total.
Same-Day Service / Emergency Cleanings
We require at least 24 hours' notice to schedule cleaning services so we can ensure we meet all your needs. However, if you have an emergency, please contact our customer support team at 973-381-1600. We will do our best to accommodate same-day requests, though a $50 rush fee will apply.
Sale of Services
These Terms and Conditions govern the sale of services available on our Site.
The following services are available on our Site:
- 1 Time Home Cleaning Services; and
- Reoccurring Home Cleaning Services.
The services will be paid for in full upon the completion of the service.
These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
User Goods and Services
Our Site allows users to sell goods and services. We do not assume any responsibility for the goods and services users sell on our Site. We cannot guarantee the quality or accuracy of any goods and services sold by users on our Site. However, if we are made aware that a user is violating these Terms and Conditions, we reserve the right to suspend or prohibit the user from selling goods and services on our Site.
Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.
To cancel your subscription, please follow these steps: We don't charge any cancellation fees or rescheduling fees as long as we have a 24 business hour notice Monday - Friday 7am - 11pm est. Call 973 381 1600 to cancel your services if need be.
Payments
We accept the following payment methods on our Site:
- Credit Card;
- Debit; and
- Direct Debit.
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to
cancel or reverse your transaction.
Refunds
Refunds for Services
We provide refunds for services sold on our Site as follows:
- We offer NO REFUNDS once the service is completed.
Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
High End Home Cleaning LLC and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless High End Home Cleaning LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of New Jersey.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
Phone Number: 973 381 1600
Address: 26, Evelyn Drive. West Milford, New Jersey 07480
Email: kevin@highendhomecleaning.com
You can also contact us through the feedback form available on our Site.
